Lead Service Delivery Consultant
Pubblicato il 18-10-2026 - Simcorp in Milano
Overview In this role you act as the primary client contact for production support, driving effective relationship management and delivering frontline, end-to-end SimCorp Dimension solutions. You will resolve issues, configure and enhance applications, and translate client needs into product improvements, fostering knowledge sharing and training. You contribute to client satisfaction and automation through best-practice delivery while collaborating with cross-functional teams across the region.
Retribuzione / Benefits
- Flexible working hours and hybrid model
- Health insurance and pension plan
- 13th and 14th-month pay
- Buoni pasto (8,50 EUR per working day)
- Professional training and courses
- International environment
Responsabilità
- Serve as the main client contact for production support and relationship management
- Provide live problem resolution for SimCorp Dimension and system operations
- Maintain and enhance application configurations and handle daily operational requests
- Assess client requirements for complex system enhancements and relay to product management
- Collaborate with SimCorp colleagues and clients to prioritize and implement best-practice solutions
- Implement additional functionality in SimCorp Dimension for existing customers
- Share knowledge and ensure efficient client solutions through internal collaboration
- Conduct training and develop new training to optimize software usage
- Contribute to policy, practices, and procedures and influence strategic direction
- Work on the EMEA shift with occasional extended hours, weekends, or holidays
Requisiti fondamentali
- Educational background in finance or economics
- Know-how in Front Office, Back Office, Accounting processes, or Financial Transaction Workflows
- Experience with SimCorp Dimension solutions
- Minimum 8 years' experience in asset management, insurance, superannuation funds, funds management, or custodian
- Broad knowledge of financial issues, both theoretical and practical
- Strong multitasking and prioritization abilities
- Proactive, service-minded, problem-solving mindset under pressure
- Excellent client communication, presentation, and consulting skills
- Proven track record of high client satisfaction
- Ability to work effectively in time-sensitive situations
- Team spirit and willingness to share knowledge
- Fluency in English; additional languages advantageous
- proactive and service-minded
- strong communication and presentation
- problem-solving and teamwork
- SimCorp Dimension experience
- Front Office/Back Office knowledge
- Accounting processes and financial workflows