DE'LONGHI E-COMMERCE MANAGER

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8i61yu

Overview As Global E-Commerce Manager for the De'Longhi brand, you own the worldwide D2C strategy and online experience across markets. You lead a cross-functional team to optimize site functionality, CX, and local execution while driving growth through innovative digital features and premium commerce experiences. You'll align e-commerce planning with finance, marketing, and IT to deliver measurable impacts on sales, profitability, and customer satisfaction.

This role offers scale, global collaboration, and a direct hand in shaping how De'Longhi engages customers online.

Retribuzione / Benefits Dynamic environment Impactful work Growth opportunities Wellbeing initiatives Work-life balance Partnerships and shopping programs Responsabilità Manage the D2C P&L; and budgeting, including resource allocation, forecasting, and promotional spend with cross-functional partners. Lead global D2C operations (site functionality, content, CX) and enable local strategies to maximize conversions. Identify, test, and integrate new D2C technologies and features across brand websites to drive innovation and growth.

Define and execute the international e-commerce expansion roadmap and continuous feature improvements. Maintain a pipeline of priority website features and integrations (e.g., personalization, subscriptions, new payment methods) for central deployment. Collaborate with IT to ensure seamless integration between the D2C platform, ERP,



and CRM systems.

Ensure tax, credit, and compliance alignment with Finance and Legal across markets. Optimize D2C customer service and logistics for a premium post-purchase experience. Monitor D2C KPIs, derive growth levers, and present actionable insights to stakeholders (Business Reviews).

Provide insights on e-commerce trends and user behavior to Retail Accounts and Product Development to support innovation.

Requisiti fondamentali ~8–10 years in E-Commerce or digital roles, with at least 3 years leading D2C platforms in a multinational company. ~ Strong knowledge of e-commerce platforms (e.g., Salesforce Commerce Cloud). ~ Understanding of SEO, data analytics, performance marketing, affiliates, and CRM. ~ Strategic thinker with hands-on execution ability in fast-paced environments. ~ Excellent communication and influencing skills for global/local cross-functional collaboration. ~ Proven cross-functional leadership and ability to drive transversal projects. ~ Strong analytical mindset with experience in Google Analytics or SAP Analytics Cloud. ~ Fluent English; Italian or other languages advantageous. ~ Awareness of cyber security and information protection principles. ~ strategic thinking ~ cross-functional collaboration ~ clear communication ~ Salesforce Commerce Cloud ~ Google Analytics ~ SAP Analytics Cloud

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8i61yu