19 ott - Lombardia
Delta Air Lines
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.
Summary of Responsibilities:
- Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
- Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
- Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
- Displays a positive image of Delta.
- Keeps customers informed while ensuring high‑quality service delivery.
- Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
- Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.
- Subject to rotating shifts and off‑days.
- May require outside work.
- Practices safety‑conscious behaviors in all operational processes and procedures.
- Additional tasks may be required based on operational and business demands.
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