Country Manager
Pubblicato il 18-10-2026 - Grand Circle in Parma
We’re looking for a Country Manager working in Rome office. Key Responsibilities * Managing our day-to-day operations to achieve quality goals and accuracy for products. * Support Hiring/Training/Scheduling/Coaching/Managing Trip Leaders/TEL’s performance management to meet company’s guidelines to achieve excellence goals * Create a strong, high performing trip leaders’ team that exemplify the company’s culture and values and team spirit * Ability to drive performance in a fast-paced environment and work under pressure * Effectively participating with travelers on sites to support trip leaders/TELs and obtain live feedback from passengers * Create strong relationship with primary and secondary vendors and support with buying goals * Design new tours and identify, evaluate, and implement authenticexperiences that immerse our travelers in Italianculture. * 24/7 Emergency support and driving resolutions of operations/customer issues. Qualifications * Proven and effective travel industry and staff management experience in the tourism industry and working with American customers.
(Minimum 5 years) * Minimum bachelor’s degree educational background * Excellent interpersonal / communication and problem-solving skills * Proven vendor relations and negotiation skill is a plus * Fluency in written & spoken English * Proficient in Microsoft Word / Excel * Ability to implement US Global Corporate Company of performance driven strategy on product quality, operation initiatives and cost management * Strong leadership skills and experience managing and motivating high-performing teams. * Proven success in making difficult decisions and taking calculated risks. * Ability to implement a global business strategy. * Experience leading projects and operational initiatives and managing costs. * Strong attitude and enthusiasm for problem-solving and addressing deviations. * In-depth knowledge of Italy, its culture, and its geography. * Team spirit, flexibility, versatility, and enthusias