Italian Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every candidate finds a professional home that matches their ambition and skillset. Job Overview We are currently seeking a motivated professional for an Italian Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to advance your career within the dynamic Customer Support Services industry, offering an ideal balance of professional development and a high quality of life in one of Europe’s fastest-growing hubs for international business. Key Responsibilities * Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector. * Analyze complex user inquiries and provide effective solutions to ensure high levels of customer satisfaction.

* Maintain accurate documentation of interactions in the company CRM to streamline future support resolutions. * Act as a brand ambassador, representing our client’s values while solving technical or service-related challenges. * Collaborate with international teams to optimize support processes and improve service quality standards. * Achieve individual and team-based KPIs to qualify for monthly performance bonuses. * Stay updated on product knowledge and service policies to provide accurate and relevant guidance to customers. * Native or fluent Italian (spoken and written). * Valid EU passport (mandatory for this role). * Previous experience in Customer Support Services or a similar client-facing environment is highly valued. * Strong problem-solving mindset and excellent communication skills. * Ability to work on-site in Sofia, Bulgaria, as part of a collaborative team. * Passionate about pursuing international jobs in Bulg

Italian Speaking Solutions Consultant

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