IT Helpdesk Technician I
Pubblicato il 19-10-2026 - Omnia Healthcare Group in Valle d'Aosta
Omnia Healthcare Group is seeking an IT Helpdesk Technician Ito join their team The IT Helpdesk Technician I is responsible for providing frontline technical support to employees at the corporate headquarters in Lincolnwood, IL, with secondary remote support for nursing homes and skilled nursing facilities. This position provides technical assistance, troubleshoots hardware and software issues, maintains IT equipment, and supports daily technology operations. The role also provides specialized technical support to executives, ensuring timely issue resolution, minimal operational disruptions, and a high level of professionalism and confidentiality. This position is based in our Lincolnwood, Illinois office full-time. Having the flexibility to travel to different care centers is a requirement. IT Helpdesk Technician I Duties and Responsibilities: * Provide in-person and remote technical support to corporate headquarters employees, with secondary remote support for facility staff. * Deliver white-glove technical support to executives by taking ownership of requests,
communicating clearly, and minimizing disruptions to daily operations. * Troubleshoot Windows operating systems, Microsoft 365 applications, business applications, computers, printers, peripherals, and basic network connectivity. * Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and common sign-in and multifactor authentication issues. * Prioritize, track, and document technical support requests, communicate progress, and elevate complex issues to the appropriate support team or vendor. * Install, configure, maintain, and troubleshoot workstations, peripherals, and other IT equipment at corporate headquarters. * Assist with approved software installations, system updates, equipment replacements, and routine technical maintenance. * Perform approved user account setup, password resets, and access modifications in accordance with company policies. * Support emp