Technical Customer Care

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8i95fe

Job DescriptionSomething about ASEMFounded in 1979, ASEM has actively participated in the evolution of digital information technologies and today we operate in the markets of Industrial Automation, Test, Measurement with a complete range of industrial PCs and monitors and a complete range of HMI, control, remote assistance, and Industrial IoT gateways, characterized by our own hardware, firmware, software, mechanical and system design capability.

Candidarsi per questo ruolo è immediato. Scorra verso il basso e faccia clic su "Candidati" per essere preso/a in considerazione per questa posizione.
Since 2020 we have been part of the American multinational group Rockwell Automation, a leading player operating in the industrial automation sector with headquarters in Milwaukee, Wisconsin (USA).
We are looking for a Hardware Customer Care Specialist to provide high-level technical support for industrial hardware platforms based on PC x86/x64 and ARM architecture. The role is responsible for managing post-sales customer support activities, troubleshooting hardware issues,



and effective resolution of customer requests while collaborating with cross-functional teams.
You will report to the HW Customer Care Manager, and have a hybrid schedule working in Artegna, Italy.
Your Responsibilities:
- Provide technical support for hardware platforms based on PC x86/x64 and ARM architecture;
- Deliver professional post-sales customer support, ensuring customer satisfaction and the timely resolution of technical issues;
- Analyze hardware-related problems, identify root causes, and determine appropriate solutions;
- Manage customer support tickets, ensuring accurate documentation, tracking and closure of support cases;
- Coordinate with internal departments (Repairs, Engineering, Quality, Operations, Production, Sales, and Product Management) to ensure efficient handling of customer requests;
- Identify and recommend appropriate spare parts and replacement solutions.

The Essentials - Y

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8i95fe