Guest services executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8i9a9c

Luogo di lavoro:Anacapri

Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
- Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
- Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
- Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
- Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
- AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
- EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
- Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
- Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues. xbvzest
- Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8i9a9c