Guest services executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8iaaos

Luogo di lavoro: Anacapri
WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare: Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8iaaos