Services Operations Coordinator
Pubblicato il 19-10-2026 - JINGDONG DEVELOPMENT ITALY in Milano
Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.
Our Global Smart Supply Chain Network Combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress,
as we continue scaling JD.com's international logistics footprint.
You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. About The Team You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary The Service Operations Coordinator at JD.com will play a pivotal role in ensuring the smooth and efficient delivery of our services. This position involves coordinating various operational aspects to optimize customer satisfaction and support the overall service ecosystem.
Job Responsibilities Monitor and manage service operation workflows, identifying and resolving bottlenecks and inefficiencies.
Coordinate with internal teams (e.g., customer service, logistics, technical support) to ensure timely and effective service