Field Service Specialist
Pubblicato il 19-10-2026 - Valmet in Lucca
Overview In this role you will perform field service on tissue machines at customer sites across EMEA and beyond, focusing on maintenance, troubleshooting, audits, and start-up support. You work independently or with Valmet specialists to deliver service excellence on site, enhancing machine performance, reliability, and customer satisfaction. The job combines hands-on field work with global collaboration in a dynamic, multicultural environment. You will contribute to safe, effective project implementations and long-term customer relationships.
Responsabilità
- Perform field service on tissue machine sections (headbox, forming, pressing area including ViscoNip, and reel)
- Conduct inspections, preventive maintenance, troubleshooting, adjustments, and audits
- Support installations, start-ups, shutdowns, and optimization activities
- Prepare service reports, technical documentation, and improvement recommendations
- Collaborate with customer technical teams to ensure high-quality service delivery
- Support other services or project activities (maintenance, upgrades, measurement tasks)
- Maintain safety compliance with Valmet guidelines
- Represent Valmet professionally to build long-term customer relationships
Requisiti fondamentali
- Minimum 5 years hands-on Tissue Machine field experience in one of: headbox/forming, pressing area (ViscoNip), or reel operations/maintenance
- Strong mechanical or process competence from field service
- Ability to independently troubleshoot complex issues under time pressure
- Excellent communication and customer-oriented approach; able to work in multicultural environments
- Willingness to travel ~50% internationally and domestically
- Good command of English; additional languages are a plus
- Proficiency in basic reporting tools (e.g., Microsoft Office)
- Valid B driving license
- Proactive mindset with strong problem-solving and clear communication skills
- customer-centric
- communication
- teamwork
- mechanical/process knowledge