Onboarding Engineer
Pubblicato il 19-10-2026 - Jobgether in Cagliari
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Engineer based in Italy.
We are seeking an Onboarding Engineer to lead the technical implementation and coordination of customer onboarding in a fast-growing SaaS environment. This role combines hands‑on engineering expertise with project management to ensure seamless integrations and successful customer launches. You will work closely with onboarding, customer success, and engineering teams to resolve technical challenges and deliver a consistent customer experience. Your work will directly influence customer retention, product adoption, and long‑term growth. You will also help build scalable processes, documentation, and metrics to improve onboarding efficiency. This is an opportunity to shape technical onboarding practices while contributing to an innovative, AI‑driven approach to partnership management.
Accountabilities: As an Onboarding Engineer, you will own the technical execution of customer implementations,
ensuring that each onboarding progresses smoothly from initial kickoff to go‑live and handoff. You will collaborate across teams to resolve issues, improve processes, and establish scalable technical standards.
- Lead the technical setup of customer onboarding, including API integrations, data mapping, CRM configuration, authentication, and security setup.
- Partner with the Onboarding Manager to coordinate the full onboarding lifecycle, from kickoff through go‑live and handoff to Customer Success.
- Diagnose and resolve technical issues, including integration failures, data synchronization problems, and configuration challenges.
- Develop and maintain onboarding runbooks, integration guides, technical documentation, and repeatable implementation processes.
- Collaborate with Engineering to elevate product issues, document bugs with clear reproduction steps, and advocate for product improvements that support succes