DevOps Customer Support Engineer
Pubblicato il 19-10-2026 - Jobgether in Ancona
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a DevOps Customer Support Engineer based in Italy. As a DevOps Customer Support Engineer, you will help customers troubleshoot complex infrastructure and platform challenges in a fully remote, international environment. You will work at the intersection of cloud infrastructure, Infrastructure as Code (IaC), and customer support, helping engineering teams maintain reliable and secure workflows. Your role will involve investigating technical issues, identifying root causes, and collaborating with Product and Engineering teams to deliver effective solutions. You will support both SaaS and self-hosted deployments while guiding customers through configuration, policy, networking, and deployment challenges. Beyond resolving individual cases, you will contribute to improving documentation, product usability, and the overall customer experience.
This is an opportunity to combine hands‑on technical expertise with problem‑solving and communication skills while helping shape the future of infrastructure automation. Accountabilities: * Provide technical support across multiple channels, including shared Slack channels, email, ticketing systems, and live calls or screen‑sharing sessions for complex or urgent issues. * Investigate and reproduce customer‑reported problems by analyzing logs, application performance monitoring (APM) traces, and infrastructure run histories to identify root causes. * Troubleshoot both SaaS and self‑hosted environments, including private workers, Rego policies, autoscaling, networking, and TLS or certificate‑related issues. * Diagnose Infrastructure as Code behavior at the implementation level, including Terraform, OpenTofu, and Terragrunt execution, provider resolution and caching, outputs, and run‑state propagation. * Analyze Open Policy Agent (OPA) and Rego policies to explain policy‑driven platform behavior and help cus