Technical Account Manager

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ABOUT VERVERICA

Ververica is the original creator of Apache Flink® and remains a core contributor to it. Flink is the leading open-source engine for stream and batch processing. It runs mission-critical workloads at Netflix, Alibaba, Amazon and Uber, as well as at banks, telcos and global enterprises.

We build Ververica Unified Streaming Data Platform, an enterprise-grade platform for real-time data on top of Flink. Backed by one of the world's largest tech companies, we combine open-source innovation with long-term stability.

WHY THIS ROLE MATTERS

We are hiring a Technical Account Manager (TAM) to be the technical lead for our customers across North and South America. You will be their trusted advisor and hands-on partner, from first deployment through long-term production operations.

You will work with platform owners, data engineers and architects to design, run and scale their stream processing on Ververica Unified Streaming Data Platform. Because you work in their time zone, you will be the person they reach first when something matters, during the sales process and after it.





When you are not with customers, you will deepen your Flink expertise, feed what you learn back into our products, and help grow the Flink community.

WHAT YOU WILL DO

• Own the technical relationship with a portfolio of enterprise customers in the Americas, from onboarding through renewal and expansion.
• Guide customers in designing and optimizing their stream processing architecture on Ververica Unified Streaming Data Platform.
• Advise on Flink job design, deployment models (on-premises Kubernetes, public cloud, managed service, Bring Your Own Cloud (BYOC)) and monitoring strategy.
• Troubleshoot and tune pipelines, connectors and clusters, and identify weak spots in customer architectures before they cause incidents.
• Lead incident triage and root cause analysis for your accounts, and build operational playbooks that help customers run Flink at scale.
• Support migrations from

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