Community Manager
Pubblicato il 19-10-2026 - Wework in Milano
About Us At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work. Community Manager | Community About The Opportunity As a Community Manager, you will be required to report to buildings you manage each day and will be the owner of the Member experience in each building in your portfolio, generally 2-4. You will also be responsible for ensuring we are meeting our member's needs and our WeWork global standards and targets on member experience satisfaction. Depending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays,
technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations. Membership Engagement & Retention Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following: * Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee. * Ensure all accounts within your buildings have an assigned point of contact. * Meet with members to resolve issues, process member terminations, and other issues of complexity. * Serve as a point of escalation and be a final decision maker on WeWork policies and procedures to members. * Monitor the Medallia escalation process to ensure alerts are being properly addressed. * Be accountable for member retention, Net Promoter Scores, and overall member satisfaction. * Review Net Promoter Scores an