Guest Assistant Day/Night

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8igwov

Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Position purpose Under the direct supervision of the Front Office Manager, the Guest Assistant Day/Night is responsible for guest registration, guest check-out, cashiering, and foreign exchange. He/she is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with hotel policies. He/she is also responsible for smooth overnight operations of the hotel for 2 nights per week in substitution of the Night Manager.
Key responsibilities Ensure the Brand is protected and guests are delighted by their on-property experience.
Operate the Front Office properly and efficiently.
Ensure that the Night Audit process is carried out successfully.
Escort guests to the room.
Attend to guest complaints immediately and coordinate resolution.
Attend employee training and reviews on emergency responsibilities.




What we look for in this position Essentials Languages: verbal and written proficiency in English.
Work Experience: minimum 1 year in Front Office in an international luxury hotel.
Others: computer knowledge, ability to work shifts, flexibility, enthusiasm, desire to achieve goals, committed.
Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
Access to mySanitour+ Alto Adige supplementary healthcare fund
Professional development and career growth opportunities
Cornell University partnership with preferential rates for professional development courses

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8igwov