Service Controller
Pubblicato il 19-10-2026 - Haier Europe in Italia
Questa posizione è in Haier Europe
Il processo di selezione sarà interamente gestito Haier Europe.
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Job Posting Title Service Controller The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company's core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.
What you will do
The Service Controller will support the monitoring and optimization of service operations, ensuring efficiency, cost control, and high customer satisfaction.
This role is ideal for a detail-oriented professional with strong analytical skills and an interest in service performance and financial control. Key Responsibilities
Monitor service KPIs (e.g., repair times, first-time fix rate, service costs)
Analyze service performance and identify areas for improvement
Support budgeting, forecasting, and cost control activities for the Service department
Prepare regular reports and dashboards for internal stakeholders
Collaborate with field service teams, call centers, and external service partners
Ensure data accuracy in service management systems
Assist in optimizing service processes and workflows
Support procurement and spare parts cost analysis
What you need to succeed Must have Education: Bachelor's degree in Business Administration, Economics, Engineering, or related field Professional experience: 3+ years of experience in controlling, service operations, or similar roles Language: Excellent communication skills both in Italian and in English, spoken and wr