Italian-Speaking Customer Support Agent – Remote

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ii47m

Join the frontline support team.
You will be the first point of contact for customers by phone and email.
You will provide roadside assistance, support customers with the brand's app and digital services, and handle general customer service requests for a demanding clientele that expects premium service.Key responsibilitiesHandle ***** incoming calls and emails per dayProvide 24/7 roadside assistance, including breakdown and recovery support, following strict safety guidelinesCollect the details needed for each case, including vehicle data, customer details and GPS locationSupport customers with the brand's mobile app and digital services, including login, account issues and activating or deactivating featuresGuide customers through service purchases, appointment booking and vehicle monitoringAnswer first-line enquiries on warranty,



maintenance and dealership informationManage workshop complaints and goodwill requests, and elevate complex cases to the back officeRequirementsNative-level or C1 ItalianB2 EnglishAdvanced PC skills and basic knowledge of Android and iOSExcellent written and oral communicationStrong customer focus, problem-solving and multitasking skillsTyping speed of at least 25 words per minute with 85% accuracyGeographical knowledge and a driving licence are a plusWhat we offerCompetitive monthly salary, with scheduled salary increasesMonthly productivity bonusRelocation support10 days of upskill training and continuous developmentRemote work, with occasional on-site presence in AthensRotating shifts, Monday to Friday, including occasional weekends#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ii47m