Associate Technical Services Engineer Ii (Tues-Sat Shift) Milan

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ii7xz

MongoDB Technical Services Engineers will combine exceptional problem solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems.They are experts in components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. They combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.We are looking to speak to candidates who are based in Milan for our hybrid working model (Tues-Sat Shift).Cool things you’ll doMongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.In this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on MongoDB platform.Finally, MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout MongoDB.What you needWe are looking for curious, and multi-faceted teammates who are driven to serve our customers.The ideal candidate should have a mix of experience in most of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!- 3–4 years of experience in a technical support, solutions support, or customer-facing engineering role- Distributed systems, Database architecture and administration, Application architecture,



Data architecture- Experience supporting complex mission-critical product applications and database systems (RDMBS or NoSQL or both)- Supporting Cloud and/or Enterprise grade applications- Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier, to database to storage- Broad awareness of customer workloads and use cases, including performance, availability, and scalability- Systems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting- Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)- Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching- Working with real time stream processing using Kafka.- Serverless computing services such as AWS Lambda, Azure functions.As this role is technical but also about helping our customers, we are looking for:- Excellent communication skills, both written and verbal- Desire and ability to rapidly learn a wide variety of new technical skills- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills- Ability to think on your feet, remain calm under pressure, and solve problems in real-time- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help- Good written and verbal skills in Italian & EnglishBonus Points- Deep understanding of at least object-oriented programming language.- Deep understanding of connection pools.- Experience with Apache Spark.- Experience with authentication systems such as LDAP, Kerberos, AD- Experience using or managing MongoDB- Experience using distributed version control systems, and in particular git- Experience using any cloud services stack such as AWS, Azure or GCP- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operatorsSuccess Measures- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training- In 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam- In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also,



you will be encouraged to handle technical escalations independentlyAbout MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.MongoDB’s base salary range for this role in Italy is:One of our core values as a company is to Embrace the Power of Differences.In the spirit of inclusion, we invite candidates to self-identify as to their gender. The information collected through this voluntary demographic survey is used in aggregate only. Candidate responses to this question will help us to identify areas for improvement in our recruiting processes. If you choose to self-identify, your response will not be used in any hiring or subsequent employment decisions. You are not required to provide this information and you may select "I don't wish to answer". Declining to provide this information will not subject you to adverse treatment or retaliation.All of your personal information, including your gender, should you choose to provide it, will be collected, stored and processed in accordance with MongoDB’s Privacy Notice. Please see our Privacy Notice here .To all recruitment agencies: MongoDB does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or MongoDB employees. MongoDB is not responsible for any fees related to unsolicited resumes.Please note that we will only communicate with our job applicants by using @mongodb.Com and @greenhouse.Io domains. We will never contact applicants from any other email address, including @gmail addresses. You may always view the most current and accurate job postings at MongoDB by visiting our website at https://www.Mongodb.Com/careers .#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ii7xz