Guest services executive - back office

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ijbra

Luogo di lavoro: Anacapri
WeareonthelookoutforapassionateGuestServicesExecutive-BackOfficetojointhesummerseason2027ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
Manageguestcorrespondenceandinquiriesthroughemailandothercommunicationchannels,ensuringtimely,accurate,andprofessionalresponses.
Prepare,update,andmaintainguestprofiles,preferences,specialrequests,andrelevantinformationtoensurepersonalizedservice.
SupportthecoordinationofVIParrivals,amenities,specialoccasions,andpersonalizedguestarrangementsincollaborationwiththerelevantdepartments.
Assistinmanagingguestrequestsandfollow-ups,ensuringpropercommunicationandcoordinationbetweendepartments.
Maintainaccuraterecords,reports,anddocumentationrelatedtoguestrelationsactivities,inaccordancewithhotelstandardsandprocedures.




Supportthemanagementofreservations,confirmations,specialrequests,andpre-arrivalarrangements,liaisingwiththerelevantdepartmentswhennecessary.
Monitorguestfeedbackandonlinereviews,assistinginthefollow-upandreportingofguestsatisfactionandservice-relatedissues.
Supportthehandlinganddocumentationofguestcomplaints,ensuringappropriatefollow-upandescalationtoseniorteammemberswhenrequired.
EnsurecompliancewithhotelSOPs,dataprotectionrequirements,andestablishedservicestandards.
Maintainupdatedknowledgeofhotelservices,facilities,andoperationalprocedurestoprovideaccurateinformationandeffectivesupporttoguestsandinternalteams.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ijbra