19 ott - Italia
Lvmh
Client Care Advisor | Call Center & Sales - Milan
Based in our Milan Client Care Center, the Client Care Advisor delivers an exceptional luxury omni-channel experience by managing incoming client needs across phone, live chat, instant messaging, and video call. Beyond providing high-touch client service, this role focuses on driving sales opportunities and building lasting client relationships across personal shopping, e-commerce, and in store touchpoints.
Client Care Advisor will exhibit skills in the following competencies:
Demonstrates expertise and business acumen, applies judgment, and takes calculated risks.
Strategy & Innovation: Thinks strategically, inspires creativity, plans and organizes.
Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition.
Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.
As the client advocate,
uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response.
Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.
Gain and Grow Market Share
Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.
Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction
Respond to customer needs in a consistently efficient, accurate and timely manner.
Display expertise in a multi-system,
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