Business Process Owner - Order and Service Management
Pubblicato il 19-10-2026 - ABB in Luogosanto
pNoi di ABB aiuta le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo. /p h3Questa Posizione Risponde a /h3 pBusiness Process Manager - ERP Transformation and MA Integration /p h3Your Role And Responsibilities /h3 pThe focus of this subject matter expert (SME) role is the end-to-end ownership of Order Management and Service Management processes, with emphasis on SAP S/4 Hana transformation, optimization and process excellence. /p pThe Business Process Owner will drive the standardization, integration, and continuous improvement of sales and service management processes across the organization, ensuring seamless order-to-cash operations and enhanced service delivery. This role bridges business requirements with system capabilities in SAP S/4HANA, supporting organizational growth and customer satisfaction goals. /p pThe work model for the role is: hybrid /p pThis role is contributing to the Electrification Service Division on global level. Main stakeholders are business and IS functions within Electrification Service, and counterparts from other Electrification divisions. /p h3You will be mainly accountable for /h3 h3Process Design Strategy /h3 ul liDefine and govern end-to-end sales order processing workflows, including: ul liQuote-to-order conversion and optimization /li liOrder fulfillment and delivery scheduling /li liService Contract setup, configuration, and renewal processes /li liService billing and revenue recognition /li /ul /li liAlign business requirements across countries and business units to ensure consistent,
scalable and harmonized processes /li liDevelop and maintain process documentation, control frameworks, and best practices for service management modules /li /ul h3ERP Transformation Implementation /h3 ul liPartner with IS/ERP and application owners to ensure processes are supported by appropriate systems and application /li liSupport the migration to SAP S/4 Hana and ensure optimization of SAP modules supporting service operations such as SD (Sales Distribution), CS (Customer Service)/Service Management, PS (Project System) /li liLead process implementation across the organization, including training, education, and best practice sharing /li /ul h3Stakeholder Change Management /h3 ul liEngage regional and functional (Sales, Service, Operations, Finance) to align on process standards, and to ensure buy-in and drive process adoption /li liDevelop and execute communication and change management plans across all relevant stakeholders /li liAct as primary liaison between functional teams, business stakeholders, and transformation leadership /li /ul h3Qualifications For The Role /h3 ul li10 years of experience in sales operations, service management, or customer service within service-oriented or manufacturing sectors /li liProven experience with end-to-end order management and service contract administration /li liDeep knowledge of SAP SD, CS/Service Management, and PS modules; SAP S/4 Hana experience is highly preferred /li liProject management change management experience,
with the ability to drive cross-functional initiatives /li liStrong analytical skills with the ability to assess impact, identify risks, and support data-driven decision-making /li liUniversity degree: Master of Science / MBA in Business Administration, Economics, Information Systems, or related field /li /ul h3More About Us /h3 pElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification /p pQuesto occasione è aperta a candidati in più paesi, con la località finale di lavoro determinata in base al candidato selezionato. Come la retribuzione può variare per posizione, siamo impegnati a essere trasparenti durante il processo di assunzione e condivideremo i dettagli del range salariale, della retribuzione variabile e del pacchetto di benefici con i candidati che passano al primo colloquio per una posizione nell'Unione Europea, coperto dalla direttiva EU Pay Transparency. /p pIl titolo finale sarà personalizzato in base alla tua posizione, esperienza, competenze e qualifiche, alla posizione di interno del mercato e all'allineamento con gli standard interni ABB. /p pCostruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza. /p pJR /p #J-18808-Ljbffr