Guest Assistant Day/Night

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## Guest Assistant Day/NightApply: Aman Rosa Alpina

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- San Cassiano, Italy: Tempo pieno: Posted Today: JR105484
**Location Overview
** Join our team in Aman Rosa Alpina.

Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
**Position purpose
**Under the direct supervision of the Front Office Manager, the Guest Assistant Day/Night is responsible for guest registration, guest check-out, cashiering, and foreign exchange.

He/she is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with hotel policies.

He/she is also responsible for smooth overnight operations of the hotel for 2 nights per week in substitution of the Night Manager.
**Key responsibilities
** * Ensure the Brand is protected and guests are delighted by their on-property experience.
* Collect and act on guest preferences.
* Operate the Front Office properly and efficiently.
* Ensure that the Night Audit process is carried out successfully.
* Perform guest registration/check-in.
* Escort guests to the room.
* Create and review guest folios and accurately encode guest information.
* Perform clerical and cashiering duties.




* Attend to guest complaints immediately and coordinate resolution.
* Possess full knowledge of emergency procedures.
* Attend employee training and reviews on emergency responsibilities.
* Ensure daily duties are conducted.
**What we look for in this position
** **Essentials
**Languages: verbal and written proficiency in English.Work Experience: minimum 1 year in Front Office in an international luxury hotel.
**Others:
** computer knowledge, ability to work shifts, flexibility, enthusiasm, desire to achieve goals, committed.
**Benefits
**At Aman Group, we believe that our colleagues are at the core of our success.

We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly.

We prioritise and support your career journey, making you feel valued, included and at home. xysqume
* Competitive compensation
* Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
* Access to mySanitour+ Alto Adige supplementary healthcare fund
* Professional development and career growth opportunities
* Cornell University partnership with preferential rates for professional development courses If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ik1uh