Team Manager Customer Quality

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ik82k

YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes

YOUR QUALIFICATIONS & SKILLS
- Master’s degree in Electrical Engineering or related field




- Strong leadership skills with proven experience in managing and developing teams
- Several years of experience in customer quality management, including the implementation and application of quality methodologies
- Analytical mindset with the ability to interpret data and drive performance-based decisions
- Results-oriented, with a proactive and structured approach to problem-solving and process improvement
- Fluent in English and Italian; proficiency in additional languages is an advantage

OUR COMMITMENT
- Innovative work environment in a young, dynamic team
- High-tech projects in the future-proof sector of e-mobility
- Opportunities for advancement in a growing company
- A wide range of further training opportunities
- Attractive premio system and performance-related pay
- Additional company benefits

SHAPING THE FUTURE, TOGETHER

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ik82k