19 ott - Anacapri
Bachecalavoro
Luogo di lavoro: Anacapri
WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
- Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
- Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
- Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds.
- Handlespecialrequestssuchastransportation,diningreservations,andamenities.
- Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
- Promotehotelservicesandamenities,upsellingwhereappropriate.
- Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
- SupportVIPandrepeatguestrecognitionprograms.
- Upholdsafety,security,andprivacyprotocolsatalltimes
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