19 ott - Romano di Lombardia
Manning Global
Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Transition Manager on behalf of one of their blue‑chip international clients to join their organization in Italy.
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Job Title
Transition Manager
Employment
Full time
Start Date
November/2026
Country
Italy
Salary range
EUR - EUR per year, dependent upon experience
Key Responsibilities
-
- Own end-to-end transition of the agreed scope from incumbent vendors
- Define and manage the integrated transition plan covering mobilization, KT, forward shadowing, reverse shadowing, stabilization and handover.
- Establish transition waves aligned to applications, value streams, release commitments, business criticality and operational risk.
- Coordinate incumbent SMEs, customer stakeholders, client leads and third parties for timely knowledge transfer.
- Drive collection and validation of architecture documents, SOPs, runbooks, code repositories, incident history and operational knowledge.
- Define entry and exit criteria, quality gates, readiness checklists and formal sign-offs for every transition phase.
- Track KT coverage, playback results, competency assessments,
knowledge gaps, open actions, risks and dependencies.
- Ensure the client teams achieve independent delivery capability through forward shadowing and reverse shadowing.
- Coordinate resource onboarding, system access, security clearances, tools, environments and infrastructure readiness.
- Protect production stability, ongoing releases, SLA performance and business continuity throughout the transition.
- Maintain the transition RAID log, dashboard, governance cadence and executive status reporting.
- Lead transition issue resolution, escalation, mitigation and recovery planning across all workstreams. xysqume
- Manage transition scope, schedule, effort, assumptions, dependencies and compliance with contractual commitments.
Experience/Qualifications
-
- 15+ years in IT services, with at least 5 leading large-scale ADM/AMS transitions from incumbent vendors
- Hands-on experience running KT, forward shadowing, reverse shadowing, stabilization and handover with formal entry/exit criteria
- Multi-vendor environment experience; comfortable coordinating incumbents, customer teams and third parties
- Strong RAID management, governance cadence and executive reporting
- Telecom or telco digital channels background strongly preferred
- Understanding of contractual/SLA obligations in outsourcing deals
- PMP/PRINCE2/ITIL is a plus
- Fluent English; Italian highly preferred
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