Guest Assistant Day/Night

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Guest Assistant Day/NightApply: Aman Rosa Alpina

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- San Cassiano, Italy: Tempo pieno: Posted Today: JR105484
Location Overview
Join our team in Aman Rosa Alpina.

Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Position purpose
Under the direct supervision of the Front Office Manager, the Guest Assistant Day/Night is responsible for guest registration, guest check-out, cashiering, and foreign exchange.

He/she is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with hotel policies.

He/she is also responsible for smooth overnight operations of the hotel for 2 nights per week in substitution of the Night Manager.
Key responsibilities
* Ensure the Brand is protected and guests are delighted by their on-property experience.




* Collect and act on guest preferences.
* Operate the Front Office properly and efficiently.
* Ensure that the Night Audit process is carried out successfully.
* Perform guest registration/check-in.
* Escort guests to the room.
* Create and review guest folios and accurately encode guest information.
* Perform clerical and cashiering duties.
* Attend to guest complaints immediately and coordinate resolution.
* Possess full knowledge of emergency procedures.
* Attend employee training and reviews on emergency responsibilities.
* Ensure daily duties are conducted.
What we look for in this position
Essentials
Languages: verbal and written proficiency in English.Work Experience: minimum 1 year in Front Office in an international luxury hotel.
Others:
computer knowledge, ability to work shifts, flexibility, enthusiasm, desire to achieve goals, committed.
Benefits
At Aman Group, we believ

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