Guest Services Executive
Pubblicato il 19-10-2026 - hosco_abroad in Lecce
We are on the lookout for a passionate Guest Services Executive - Back Office to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Manage guest correspondence and inquiries through email and other communication channels, ensuring timely, accurate, and professional responses. - Prepare, update, and maintain guest profiles, preferences, special requests, and relevant information to ensure personalized service. - Support the coordination of VIP arrivals, amenities, special occasions, and personalized guest arrangements in collaboration with the relevant departments. - Assist in managing guest requests and follow-ups, ensuring proper communication and coordination between departments. - Maintain accurate records, reports, and documentation related to guest relations activities, in accordance with hotel standards and procedures. - Support the management of reservations,
confirmations, special requests, and pre-arrival arrangements, liaising with the relevant departments when necessary. - Monitor guest feedback and online reviews, assisting in the follow-up and reporting of guest satisfaction and service-related issues. - Support the handling and documentation of guest complaints, ensuring appropriate follow-up and escalation to senior team members when required. - Ensure compliance with hotel SOPs, data protection requirements, and established service standards. - Maintain updated knowledge of hotel services, facilities, and operational procedures to provide accurate information and effective support to guests and internal teams. vetrinabakeca