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We are on the lookout for a passionate Guest Services Executive - Concierge to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Greet guests upon arrival and assist with check-in, orientation, and general inquiries. - Handle guest requests efficiently, ensuring timely follow-up and accurate communication with relevant departments. - Maintain knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations. - Prepare and update guest profiles, noting preferences and special requirements for personalized service. - Assist in coordinating VIP amenities and special arrangements under the guidance of senior team members. - Ensure compliance with SOPs, grooming standards, and health and safety protocols. - Support the team in managing reservations, confirmations, and guest correspondence. - Handle guest complaints professionally and escalate complex issues to senior colleagues. - Promote hotel services and upsell opportunities to enhance guest experience and revenue. vetrinabakeca
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