Patient Advocate
Pubblicato il 19-10-2026 - RMI in Italia
POSITION SPECIFICS
Reports To: Department: GCC Manager Global Coordination Centre
Role Summary
Under indirect supervision, provides and manages access to local medical care in the area of operation, providing support to RMI Global Coordination Centre (GCC) in the security and receipt of payments to third party medical establishments. Acts as the RMI representative for all operational and pastoral requirements of patients under the care of RMI.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include but are not limited to the following:
Remain available throughout agreed hours of coverage for contact by the RMI GCC.
Deploy to pre-defined medical facilities in area of operation to meet and greet RMI patient within 1 hour of notification from GCC (Or any other agreed timeframes).
Work in conjunction with the GCC to ensure that payment methods have been agreed with the receiving medical facility. Where applicable, act as a mediator between medical facility and GCC.
Ensure swift access to care for RMI patients,
responding to problems in a pragmatic and professional manner to resolve as quickly as possible.
Provide translation from local dialect to English in both verbal and written forms and pass this on to the GCC.
Deploy to medical facilities daily when a protracted in-patient stay occurs.
Manage the welfare of patients through any admission to a medical facility, ensuring that the patient is comfortable, understands the treatment being provided and meet reasonable requests for support.
Establish working relationships with treating physicians and where applicable speak directly with the treating medical team to acquire up to date information.
Provide timely updates to the GCC on the status and proposed plans for the patient in both written and verbal forms.
Always demonstrate a professional and calm persona, with a confident ability to liaise with client management as required.
Utilize local knowledge to arrange other services, as required.
Supervisory Responsibilities
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