Automotive Field Service Engineer
Pubblicato il 19-10-2026 - Msx International in Lombardia
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
Job Description
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues .
You’ll be the escalation point when others can’t fix it - helping reduce downtime and deliver first-time-right repairs .
The position requires the willingness to travel throughout Italy.
What you’ll do:
- Support dealerships and repairers on-site and remotely
- Diagnose and resolve complex electrical, electronic, and drivability faults
- Use OEM tools (e.g. wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization
- Identify root causes using wiring diagrams and technical documentation
- Support both individual cases and wider technical issues across fleets
- Create clear technical reports and case updates
- Coach technicians and provide hands-on guidance
- Feed recurring issues into continuous improvement
Qualifications
- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands-on use of OEM diagnostic tools
- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
Technical knowledge
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing
Lan