19 ott - Piemonte
Mrp-Global
Senior IT Service Manager (ITSM) to join an international end user in Piemonte, Italy on a long term Partita IVA engagement. Excellent rates, remote working (travel to sites within Europe once a month) & long term assignment. Key Responsibilities * Oversee Incident, Request and Problem Management, application support, SLAs, KPIs and backlogs. * Coordinate Service Desk, L2/L3 support, DevOps, Product Owners and vendors, managing escalations through to resolution. * Oversee workplace services, end-user support, software licensing and compliance. * Drive continuous improvement, automation, root-cause analysis and knowledge management. * Lead service reviews, reporting and stakeholder communications. * Ensure new releases are operationally ready, documented and supportable. Requirements * Proven experience in IT Service Management or IT Operations.
* Strong ITIL knowledge across Incident, Request, Problem and Change Management. * Experience managing enterprise services, vendors, SLAs/OLAs, KPIs and escalations. * Familiarity with ServiceNow, Jira, Microsoft 365, workplace services and software asset management. * Strong communication, analytical, decision-making and stakeholder management skills. * Fluent Italian and professional working proficiency in English; French is advantageous. The ideal candidate will be located in the Piemonte region in towns/cities such as: Torino/Turin, Alba, Barolo, Asti, Saluzzo, Cuneo, Ivera or any other neighbouring cities/towns. #J-18808-Ljbffr
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