Welcome to catworkx Italy We are much more than an IT consulting firm: we are innovators, pioneers, and partners of excellence. We are also one of the leading Atlassian Platinum Partners in the world, with a strong presence in Europe. We are an international company with offices in Germany, Italy, the United States, Switzerland, Austria, Ecuador, Spain, and Hungary, and we offer solutions that bring innovation, efficiency, and collaboration to companies worldwide. We specialize in Agile, DevOps, and team collaboration technologies, helping organizations work better, faster, and with greater integration.
Our client in the Swiss public sector is looking for an experienced Senior Business Analyst with Product Owner responsibilities (SAFe) to support the ongoing operation and continuous development of a central case management system.
Working within a hybrid HERMES and SAFe environment, you will translate business needs into actionable requirements, manage and prioritise the team backlog, define acceptance criteria, and support testing and release activities.

You will also contribute to a parallel system replacement programme.
Key Responsibilities
- Gather, analyse and document complex business requirements from internal and external stakeholders
- Model business processes, system requirements and functional specifications
- Translate business needs into epics, features and user stories, including clear acceptance criteria
- Maintain and prioritise the team backlog in alignment with product management
- Prepare and participate in backlog refinement sessions
- Design and support functional, system and user acceptance testing, and formally accept user stories
- Maintain project documentation, including user manuals, release notes, operating guides and training materials
- Support the analysis and resolution of complex incidents, software defects and business queries beyond first-level support
- Manage and triage the project mailbox
- Contribute business expertise and func

Senior Business Analyst

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