Cards Manager Operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ix0l6

ING Bank N.V. is looking for a Cards Manager Operations

Activities:
• Lead the day-to-day operational management of ING payment card products across their lifecycle, including debit, credit, prepaid and business cards.
• Coordinate operational processes for card issuance, activation, maintenance, blocking, replacement, disputes, chargebacks, compromised cards and customer requests.
• Oversee operational controls, reconciliations, service requests, exception handling and the remediation of data or processing misalignments.
• Monitor service quality, volumes, backlogs, incidents and operational performance, translating data into clear management reporting and improvement actions.
• Work closely with Product, IT, Risk, Compliance, Anti-Fraud, Customer Care and other Operations teams on process changes, regulatory initiatives and card-related projects.
• Manage operational relationships with external providers and processors, including service reviews, SLA/KPI monitoring, issue escalation and continuity requirements.

Responsibilities:
• Provide people leadership, set priorities,



allocate capacity and support the professional development of the Cards Operations team.
• Ensure card operations are executed accurately, within agreed service levels and in line with internal procedures, regulatory requirements and customer-protection standards.
• Own the operational risk and control framework for the area, ensuring controls are performed, evidenced and improved when gaps or incidents emerge.
• Act as the main operational point of contact for card-related topics, representing Operations in projects, audits, risk assessments and management forums.
• Drive root-cause analysis and sustainable remediation of incidents, recurring defects, customer-impacting issues and operational inefficiencies.
• Sponsor simplification, automation and data-driven process improvements while maintaining effective fallback and business-continuity arrangements.
• Provide effective oversight of outso

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ix0l6