Questa posizione è nel team di Canonical, l'azienda dietro Ubuntu e pioniere nel mondo dell'open source, operante globalmente con un modello di lavoro distribuito.

Il riassunto dell'occasione da parte della Joinrs AI: Canonical cerca un Customer Success Manager per facilitare l'adozione di prodotti all'interno del segmento Tech. Il ruolo richiede empatia, forti doti comunicative e la capacità di gestire l'onboarding e il problem-solving tecnico, agendo come ponte tra i clienti e i team di prodotto. L’offerta prevede lavoro 100% remoto, retribuzione competitiva con bonus basato sulle performance, budget formazione, viaggi internazionali e benefit premium per gli spostamenti come il Priority Pass.

Il processo di selezione sarà gestito interamente da Canonical.

The role of a Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM)

are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving

Junior Customer Success Manager

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