19 ott - Treviso
Inventronics
Established in 2007, Inventronics is a premier worldwide producer of an extensive range of lighting products, including LED drivers, sensors, control systems, and LED modules. Our cutting-edge, reliable, and durable solutions are designed to meet all major international safety and performance standards. Our design teams, situated at our main office in Hangzhou, China, as well as regional hubs in Treviso, Italy, Delhi, India, and Shenzhen, China concentrate on developing low, mid, and high-power drivers, network control systems, and accessory products. Manufacturing is carried out at our cutting-edge Science and Technology Park in Tonglu, China, along with additional facilities in Mexico, Italy, and India.
Our mission is to provide superior products, exceptional technical support, and outstanding customer service to our clients. We also strive to generate value for our customers by working to enhance and prolong the return on investment for solid-state lighting systems. Due to international growth, we are now recruiting for a talented
Field Quality Principal Engineer (m/f/d)
Fulltime:
Treviso, Italy
Area of responsibility
We are looking for an experienced Field Quality Principal Engineer to lead customer quality activities across the Europe Region. In this role, you will be responsible for managing complex customer complaints and warranty claims, coordinating cross-functional corrective actions, and ensuring a high level of customer satisfaction.
As a key interface between customers, Quality, R&D;, Manufacturing, and Sales teams, you will play a critical role in resolving field quality issues, improving product reliability, and supporting continuous improvement initiatives across the organization.
In this role you will be part of an international team and you will be responsible for the following activities:
Customer Complaint & Warranty Management
• Lead and coordinate the resolution of customer complaints across the Europe Region;
• Manage warranty claim assessm
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