Reception Manager
Pubblicato il 19-10-2026 - InterContinental Rome Ambasciatori Palace by IHG in Roma
Ready to join the team at InterContinental Rome Ambasciatori Palace, a 5-star luxury hotel by IHG located in the heart of Rome, on the iconic Via Veneto?
We are looking for a talented and passionate Reception Manager to join our Front of House team and contribute to delivering exceptional experiences to our guests.
About Us
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s.
We are passionate about sharing our renowned international know-how and cultural wisdom in truly inspiring surroundings. Our colleagues take pride in being genuine ambassadors of the InterContinental brand, sharing a passion for travel, culture and diversity.
We create memorable experiences for guests seeking a richer perspective on the world. If you are ready to embrace a world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.
The Role
As Reception Manager, you will work closely with the Front of House Manager to lead the Reception team,
oversee daily operations and ensure the highest standards of guest service.
Key Responsibilities
● Work closely with the Front of House Manager to define departmental targets, strategy and KPIs
● Manage the Reception team and coordinate daily operations, including rota and holiday planning
● Be an active leader within the Front of House team, attending meetings and supporting decision-making when required
● Assist the Front of House Manager in identifying critical areas and recommending actions to improve departmental efficiency
● Support recruitment and team management activities, including training, coaching and professional development
● Ensure effective communication across the department, keeping the team informed and aligned
● Maintain close contact with guests, proactively gathering feedback and managing complaints and compliments
● Handle, record and resolve guest complaints with diplomacy and dis