Field Service Technician
Pubblicato il 19-10-2026 - Bystronic Group in Lazio
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
As a 2nd Level Field Service Technician – Automation, you will install, commission and optimize automated systems at customer sites worldwide. You will take ownership of complex technical issues, support production ramp-ups and share your expertise with customers and 1st Level Technicians.
What you will be doing
Technical area:
Install, start up and commission automated production lines, integrated cells and complex automation systems.
Support customers during ramp-up and production start-up, ensuring a smooth system handover.
Provide advanced technical support on-site and remotely.
Diagnose and resolve complex electrical, electronic, software, pneumatic and mechanical issues.
Perform diagnostics,
parameterization and optimization using dedicated tools and industrial software.
Work with drives and frequency inverters and verify interfaces between machines, production software and management systems.
Carry out software updates, downgrades and modifications in live production environments.
Perform retrofits and technological upgrades to improve system reliability, productivity and safety.
Manage technical escalations from branch offices and 1st Level Technicians.
Collaborate with Engineering, Technical Support, R&D; and Product Management on non-standard technical issues.
Customer interactions:
Act as a trusted technical contact throughout installation, ramp-up and production.
Train customer operators and maintenance teams on system operation, troubleshooting and safety.
Identify opportunities for upgrades, modernization and performance improvements.
Provide practical recommendations tailored to the customer