Junior Customer Care Representative
Pubblicato il 19-10-2026 - Satispay in Bardi
Championing Diversity: People with disabilities encouraged to apply (L.*) This role is part of our commitment to fostering an inclusive workplace: this is why Satispay mainly dedicates this job opportunity to candidates eligible under specific employment protection laws, including those with disabilities or other protected status, in line with Italian law (L.*).
We encourage candidates from all backgrounds to apply.
About Us
Traditional banking has never really given you control over your financial life.
Satispay exists to change that: to empower people through finance.
That means making financial services easy and accessible for over 6.5M users.
We started with payments, then benefits, investing, cards... and we're not done.
Not even close.
We follow the same logic every time: find a real problem, solve it properly, then look for the next one.
The destination?
To build the most loved financial platform in the world.
If you own outcomes rather than tasks, stay close to what users need,
and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way.
And together, you'll build something worth being proud of.
What You'll Be Doing
As our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience.
Here's what that looks like in practice:
Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions.
Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL),