19 ott - Bardi
Starhotels
Guest Relations Agent- Starhotels Ritz, Milano
Company STARHOTELS Location Milano, Italia Functional Area Guest Relations Agent
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Position
Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our
Starhotels Ritz
in the heart of
Milan
.
As the main contact between hotel and guests, you'll guide them to have a fantastic stay with a perfect service experience.
Your responsibilities include:
Being the key point of contact for our guests, efficiently responding to Guest inquiries and providing information and assistance.
Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
Handling check-in, check-out activities as well as other related tasks.
Efficiently managing guest messages and requests.
Staying updated about hotel services,
guest needs, and special events.
Managing the VIP interactions, assuring prompt and effective service delivery and follow up.
Ensuring lobby and Front Desk standards and safety compliance.
Adhering to policies and procedures when working front of house equipment and property management systems.
Requirements
A unique personality and a true passion for hospitality.
Experience in the role.
Familiarity with Opera PMS for efficient operations.
Ability to anticipate and resolve challenges and complaint resolution finesse.
A commitment to delivering a high level of customer service.
Versatility in handling various work scenarios.
Enthusiasm when being assigned to both individual and team-oriented tasks.
Mastery of the local area, enhancing guest experiences.
Hotel products and services prowess.
Embrace global diversity by speaking:
Italian – fluently
English – fluently
Additional languages are a plu
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