19 ott - Uri
Gazelle Global
We are looking for an experienced
SAP MDG AMS Analyst
to support ongoing SAP Master Data Governance operations and application maintenance, with a strong focus on
Material Master
.
The role will involve managing production support tickets, troubleshooting issues, performing root-cause analysis, supporting minor enhancements, and assessing the impact of SAP patches and system changes.
Key Responsibilities
Provide functional
SAP MDG application support
, primarily focused on Material Master.
Manage and resolve
incidents, service requests, and support tickets
within agreed SLAs.
Perform troubleshooting and
root-cause analysis
for incidents and recurring issues.
Investigate master data issues and coordinate with business and technical teams to resolve them.
Support
minor enhancements, configuration changes, and development activities
where required.
Perform
impact assessments for SAP patches, upgrades, fixes, and system changes
.
Support functional, regression, and user acceptance testing for changes and fixes.
Maintain clear documentation of incidents, solutions, changes,
and support processes.
Identify opportunities to improve system stability, support processes, and master data quality.
Key Skills & Experience
Solid experience with
SAP Master Data Governance (SAP MDG)
.
Strong functional understanding of
Material Master
.
Experience in
SAP AMS / application support
or a production support environment.
Experience with
ticket and incident management
and troubleshooting.
Strong
root-cause analysis
and problem-solving skills.
Experience supporting
minor enhancements or configuration changes
.
Ability to assess the impact of
SAP patches and system changes
.
Good communication and stakeholder management skills.
SAP
S/4HANA
experience.
Exposure to SAP MDG configuration or development.
Experience with ServiceNow or similar ticket management tools.
Knowledge of other master data domains such as Customer, Supplier, or Business Partner.
Experience working in a large-scale SAP s
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