19 ott - Italia
Wave Group
Job Title Forward Deployed Engineer (FDE)
Premio up to 35% bonus (~20% standard, rest based on performance)
Early-stage equity very generous early-stage equity
Location Milan (ideally 1-2 office days/week but flexible)
Company autonomous AI agents for enterprise clients
About the company This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world.
The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America.
Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers.
About the role You'll be the technical bridge between the company and enterprise customers in your market — understanding their workflows, configuring and extending the AI systems to fit, and staying accountable for real production outcomes, not just a go-live.
This is a heavily hands-on role: most of your time is spent building and deploying (70%), with the client-facing side being 30%. You'll turn what you learn in the field into reusable modules and playbooks that speed up every deployment after yours.
Must have requirements English and Italian
Direct customer-facing experience (FDE, field engineering, consulting or solutions roles)
Strong foundation in Python, FastAPI
Experience with LLMs & Agentic AI in production
Comfortable moving between high-level problem definition and hands-on debugging
Bonus points for Full-cycle ownership: discovery - architecture - build - deploy - iterate on real production systems
Experience with AI Voice Agents / Conversational AI
Full-Stack & DevOps experience: React preferred; CI/CD;
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