IT/OT Support Specialist
Pubblicato il 20-10-2026 - D ploy in Napoli
D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
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We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us
Responsibilities
- Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
- Local hands-and-feet support for global IT teams
- Troubleshooting automation and production systems (PLC, SCADA, OT networks)
- Support for software upgrades, patching, and backups in lab/OT environments
- Incident, problem, and change management (ITIL-based)
- Compliance with CSV, GxP, and data integrity procedures
- Participation in disaster recovery and business continuity planning
- Bachelor's in IT, Engineering, or related field
- 5+ years of IT/OT support experience in regulated environments
- Experience with industrial IT systems, SCADA/PLC, and lab software
- Networking knowledge (VLAN, Firewall, Routing)
- ITIL process knowledge; ServiceNow/Remedy ticketing
- Database Troubleshooting Experience MSSQL
- Available for onsite support and 24/7 on-call rotation
- Fluency in English and Italian (both written and spoken) is essential. xysqume
- Candidate must declare Criminal Record no older