Technical Support Engineer
Pubblicato il 20-10-2026 - WHES Energy Storage Systems in Firenze
WHES is seeking a Technical Support Engineer to join our team and play a critical role in the installation, commissioning, and technical support of Battery Energy Storage Systems (BESS). This hybrid role requires hands‑on expertise in deploying energy storage solutions across various applications, as well as strong problem‑solving skills and responsiveness to customer inquiries and demands. Key Responsibilities: * Provide commissioning support to ensure smooth system start‑up and performance. * Installation and commissioning training development and delivery. * Coordination of service process (Field Service & Troubleshooting Support and Spare Parts Management). * Travel to customer and project sites as required to perform and support BESS commissioning, system troubleshooting, fault diagnosis, maintenance, and after‑sales service activities. * Responsible for development and delivery of technical solutions & support activities on time for related market. * Manage customer platform, data and access to enable visibility and coordination. * Supervise on‑going projects.
Proactively communicate with related departments about the progress. * Follow up on the testing results, analyze and summarize data, and provide analytical report in high quality. * Be creative in finding solutions based on specific customer goals, requirements, equipment, and processing. * Design and conduct trials both in our internal lab or at customers/partners sites to help optimize installation process. * Establish good communication with customers, understanding their needs and requirements in order to provide appropriate quality and service. * Translate customer questions & requirements into product specifications and recommend existing products in order to solve any problem they may have. * Prepare presentations and technical documentation for internal and external customers. * Support marketing department to initiate market promotion activities, including technical seminars, tradeshows and othe