Job Title
Forward Deployed Engineer (FDE)
Salary
ideally up to €90k (flex for strong candidates)
Bonus
up to 35% premio (~20% standard, rest based on performance)
Early-stage equity
very generous early-stage equity
Location
Milan (ideally 1-2 office days/week but flexible)
Company
autonomous AI agents for enterprise clients
Team
~30
Funding
~$25m (Series A)
About the company
This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world.
The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America.
Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers.
About the role

You'll be the technical bridge between the company and enterprise customers in your market — understanding their workflows, configuring and extending the AI systems to fit, and staying accountable for real production outcomes, not just a go-live.
This is a heavily hands-on role: most of your time is spent building and deploying (70%), with the client-facing side being 30%. You'll turn what you learn in the field into reusable modules and playbooks that speed up every deployment after yours.
Must have requirements
- English and Italian
- Direct customer-facing experience (FDE, field engineering, consulting or solutions roles)
- Strong foundation in Python, FastAPI
- Experience with LLMs & Agentic AI in production
- Comfortable moving between high-level problem definition and hands-on debugging
- Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, comfortable operating wi

Forward Deployed Engineer

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