Shift Leader – Hotel d’Inghilterra, Roma
Pubblicato il 20-10-2026 - Starhotels in Roma
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Position
Join Starhotels and become part of our Hotel d'Inghilterra in the heart of Rome.
As a Shift Leader, you will support the Front House Manager in the daily operations of the Front Office Team, helping ensure a smooth and efficient service while contributing to a positive and memorable experience for our guests.
Your responsibilities include:
- Supporting the Front House Manager in coordinating daily Front Office operations and ensuring smooth and efficient service throughout the shift.
- Welcoming guests and promptly assisting with their inquiries, requests, and needs, ensuring a professional and personalized experience.
- Handling check-in and check-out procedures, guest messages, and other Front Office tasks, ensuring accuracy and efficiency.
- Supporting and assisting team members in their daily activities, fostering teamwork and ensuring consistent service standards.
- Supporting the onboarding and training of new team members and interns, ensuring they are properly trained on Front Office procedures, systems, and service standards.
- Coordinating with Event Department, Housekeeping, and Maintenance to ensure effective communication and timely resolution of operational needs.
- Staying informed about hotel services, guest preferences, special requests, and upcoming events to provide accurate information and anticipate guest needs.
- Maintaining Front Desk and lobby standards, ensuring a welcoming environment and compliance with safety procedures.
- Using Front Office equipment and property management systems in accordance with hotel policies and procedures.
- Reporting operational issues and relevant guest feedback to the Front House Manager, supporting the smooth