Technical Support Europe - Immunoassay
Pubblicato il 18-10-2026 - Danaher in Macerata
Overview
As a Hardware and Application Immuno System Technical Support Specialist, you provide expert support for diagnostic hardware across Europe, handling complex troubleshooting and on-site or remote assistance. You become a subject-matter expert in immunoassays and instrumentation, driving timely service and high customer satisfaction. You will monitor support metrics, identify improvements, and collaborate with cross-functional teams to optimize service efficiency and parts usage. This role supports Beckman Coulter's mission to improve patient lives through diagnostics and offers a pathway for meaningful career growth.
Retribuzione / Benefits
enhanced pension plan contributions
Buoni pasto
supplementary health insurance
bonus / incentive pay (10% of base salary)
remote based role
competitive salary with comprehensive benefits
Responsabilità
Provide expert-level technical support for diagnostic hardware systems (instruments, devices, peripherals)
Respond to customer inquiries with on-site or remote support when needed
Maintain deep product knowledge of the diagnostic hardware line and common issues
Monitor and analyze support metrics to identify trends and improvement opportunities
Pro-active actions to improve service efficiency and cost of parts across Europe
Requisiti fondamentali
Associate's or Bachelor's degree in a related field
Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices
Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware
Excellent problem-solving skills to diagnose and resolve complex hardware issues
Strong verbal and written communication skills in English and Italian
Willingness to travel up to ~70% within Europe
Remote-based role environment
Strong verbal and written communication
Customer-focused mindset
Proactive problem-solving
Hardware systems expertise in diagnostic instruments and peripherals
Experience with installation, maintenance, troubleshooting, and repair of diagnostic equipment
Immunoassay system knowledge is a plus