Specialist I, Customer Service
Pubblicato il 18-10-2026 - Asm in Prato
Overview
As Operations Specialist at ASM, you will support and optimize day-to-day operations to ensure efficiency, accuracy, and service excellence.
You will act as a liaison among internal teams, logistics and stakeholders to drive operational effectiveness and align with business goals.
The role focuses on data-driven insights, reporting, and coordinating cross-functional initiatives that improve processes and compliance.
You will work on projects and system implementations, supporting change management and user adoption to enable scalable operations.
This opportunity places you at the heart of ASM's mission to deliver innovative semiconductor solutions and sustain a high-performance, inclusive,??
Responsabilità
Execute and support daily operational activities to ensure business continuity and service delivery
Monitor operational workflows, identify bottlenecks, and implement corrective actions
Coordinate activities across departments to ensure alignment with business objectives
Ensure compliance with company policies, procedures, and regulatory requirements
Collect, analyze,
interpret and publish operational data and performance metrics
Prepare regular reports, dashboards, and KPI scorecards
Identify trends, risks, and opportunities based on operational performance
Support operational projects, system implementations, and organizational initiatives
Track project milestones, action items, and deliverables
Assist with change management activities and user adoption efforts
Coordinate testing, training, and process documentation for new initiatives
Requisiti fondamentali
Bachelor in Business Administration
2-5 years of experience in operations, supply chain, customer service, logistics, or a related field
Strong analytical and problem-solving skills
Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite
Experience using ERP, CRM, or operational management systems
Excellent communication and stakeholder management skills
excellent communication
stakeholder management
problem-solving
Microsoft Excel
Power BI
Microsoft Office Suite