Customer Support Intern – Legal Engineering Team
Pubblicato il 20-10-2026 - Aptus.AI in Milano
About the job
At Aptus.AI, our goal is to shape knowledge, starting with the law, and make it digitally accessible to everyone. We use AI to enhance skills that are purely human: we automate repetitive work so people can focus on what truly adds value. Our platform, Next-OS, brings this approach into the daily work of legal departments, compliance teams and professional firms. We are a multidisciplinary team of machine learning and data experts, compliance specialists, NLP researchers, managers, designers and philosophers, and we value transparency, ownership and the readiness to adapt.
We work with banks, insurers, corporates and legal professionals, and we’re backed by leading venture capital funds. As we scale across Europe, from Italy to Luxembourg, we’re looking for a Customer Support Intern to join our Legal Engineering Team, support our customer support initiatives and gain hands-on experience across the full customer life cycle.
This 6-month paid internship is designed for fast learners who want to make an impact from day one.
You don’t need specific technical expertise—what matters most is curiosity, proactivity, and the drive to learn quickly. The role offers a clear path to a full-time offer for those who demonstrate growth, ownership, and results.
You’ll report directly to the VP of the Legal Engineering Team and gain exposure to every area of customer support, from strategy to execution.
Responsibilities
As a Customer Support Intern, you’ll:
• Support user onboarding, ensuring users have a smooth and engaging experience with the platform
• Assist the Legal Engineering Team in responding to user requests and identifying pain points to improve satisfaction
• Contribute to scaling customer support processes, helping us streamline and automate recurring tasks
• Contribute to customer advocacy, representing their voice internally, surfacing unmet needs, and collaborating with product and tech teams to explore potential improvements
• Help manage our CRM and