Gridspertise - AMS Service Manager
Pubblicato il 20-10-2026 - Enel Chile in Ascoli Piceno
The System Integration South EMEA unit, within Gridspertise, is looking for AMS Service Manager.Founded in 2021 from Enel’s two-decade-long experience in grid digitalization, we are committed to pushing the boundaries of innovation every day.Today, the Gridspertise Group operates globally in Italy, Spain, the Nordic countries, the Netherlands, Latam and beyond.By providing Grid Edge intelligent solutions, we empower utilities with advanced visibility, control, and automation at the edge, driving transformation across the industry and society.Step into a fast-paced, tech-driven environment where you can contribute to impactful global projects and work with the latest technologies on the market.Join us and be part of the team that’s revolutionizing smart gridsWhat you will do:As AMS Service Manager, you will be responsible for all activities related to:* Coordinate AMS services in the Smart Metering / Smart Grid sector for domestic and international clients;* Supervise first-level activities, the Meter Operation Centre, second-level technical/functional support,
and liaise with third-level AMS for corrective and enhancement support;* Manage ticketing processes, SLAs/KPIs, escalations, reporting and client communications;* Coordinate operational activities, troubleshooting, workarounds, configurations, parameterisation, tuning, problem management and support for releases/UAT;* Manage relations with third-level, product, development and software factory teams for corrective and enhancement activities, change requests and application interventions;* Analyse technical and financial proposals received from suppliers and convert them into structured proposals for clients;* Participate in SALs, service reviews, War Room sessions, technical calls and alignment meetings with internal and external stakeholders.Note: The scope and the perimeter of the unit requires the availability to travel to Turkmenistan.Who you are:Bachelor’s/Master’s Degree preferably in Electrical, Electro